You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must send us (Lorito Trading Middle East LLC , Loft Gallery, Al Quoz 3, Dubai, info@lorito-cleaning.com, (+971) 4 341 6100) a clear declaration ( e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. You can also use the model cancellation form (see below).  Complete and submit the complaint electronically. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

You must return the goods to us (Lorito Trading Middle East LLC, Loft Gallery, Al Quoz 3, Dubai, info@lorito-cleaning.com) immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract
hand over. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. Goods that, due to their nature, cannot be returned normally by delivery service (these will be collected from you) are estimated at a maximum of AED 200. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.